System Requirements
Available Delivery Platforms

 

CareNotes® for Intranets

Windows Server Requirements

  • Microsoft Windows® 2008 Standard/Enterprise Server operating system
  • 2.4 GHz Intel® Pentium IV class processor
  • 2 GB available physical RAM
  • 60 GB available hard disk
  • CD/DVD ROM drive
  • Firewall or other security mechanism (to limit public access)
  • Internet access (optional)
  • TCP/IP
The software contains integrated Web server software configured to listen on port 80 by default.

Browser Requirements

  • Access to the World Wide Web
  • Recommend Internet Explorer 9 or higher
  • Supported: latest versions of Firefox, Chrome, and Safari
  • Cookies must be enabled
  • Javascript support must be enabled

CareNotes® for Internet

Browser Requirements

  • Internet access to the World Wide Web
  • Cookies must be enabled
  • Javascript support must be enabled
  • Recommend Internet Explorer 9 or higher
  • Supported: latest versions of Firefox, Chrome, and Safari 
  • Must use compatibility mode only when in CareNotes Admin

Drug Interactions

See - EMR/Pharmacy System Support– Clinical Knowledge Objects

Formulary Management

Browser Requirements

  • Internet access to the World Wide Web
  • Cookies must be enabled
  • Javascript support must be enabled
  • Recommend Internet Explorer 9 and compatibility mode
  • Supported: latest versions of Firefox, Chrome, and Safari

Formulary Management for Intranets

Please refer to Health Care Series for Intranets

Healthcare Series for Intranets

Server Requirements

  • Microsoft Windows® 2008 Standard/Enterprise Server operating system
  • 2.4 GHz Intel® Pentium IV class processor
  • 4 GB available physical RAM
  • 60 GB available hard disk
  • CD/DVD ROM drive
  • Firewall or other security mechanism (to limit public access)
  • Internet access (optional)
  • TCP/IP
The software contains integrated Web server software configured to listen on port 80 by default.

Browser Requirements

  • Access to the World Wide Web
  • Recommend Internet Explorer 9 and compatibility mode
  • Cookies must be enabled
  • javascript support must be enabled

Healthcare Series for Windows

Standalone Installation

  • Pentium® class Processor
  • Any Microsoft Windows® version currently supported by Microsoft* (Truven Health Analytics develops and tests under Windows 7)
  • 32 MB RAM
  • 2 GB hard disk space (preferred) or 22 MB hard disk space and CD-ROM drive
  • CD/DVD ROM drive

Network Installation

Server Requirements

  • Pentium® class Processor
  • Any Microsoft Windows® version currently supported by Microsoft* (Truven Health Analytics develops and tests under Windows® 2003)
  • 32 MB RAM
  • 2 GB hard disk space (preferred) or networked/shared CD-ROM drives
  • CD/ DVD ROM drive

Client Requirements

  • Pentium® class Processor
  • Any Microsoft Windows® version currently supported by Microsoft* (Truven Health Analytics develops on Windows 7 and tests Windows 2003)
  • 32 MB RAM
  • 30 MB hard disk space (minimum)
  • CD/ DVD ROM drive
  • Connectivity to your Healthcare Series server and Healthcare Series data drives
  • Network access permissions

Kinetidex

Standalone Installation

  • Pentium® class Processor - Minimum CPU: 166MHz
  • Any Microsoft Windows® version currently supported by Microsoft* (Truven Health Analytics developed and tested on Windows 7)
    Note: Truven Health Analytics does not support international versions of Microsoft Windows. You must use an mmddyyyy date format for all dates as well as an English keyboard.
  • Recommends Internet Explorer 9
  • 1 CD-ROM drive (for product installation)
  • 32 MB of RAM
  • 100 MB hard disk space available
  • SVGA display
  • The KINETIDEX System was designed for use with Monitor resolutions set at 600 x 800, 256-color, small fonts settings, but can also be used with 640 x 480 resolutions, although scrolling will be required.
  • Access to a printer (color or black & white)

Network Installation

Server Requirements

  • Pentium® class Processor, Minimum CPU: 166 MHz
  • Any Microsoft Windows® version currently supported by Microsoft* (Truven Health Analytics developed and tested on Windows 7)
    Note: Truven Health Analytics does not support international versions of Microsoft Windows. You must use an mmddyyyy date format for all dates as well as an English keyboard.
  • 1 CD-ROM drive (for product installation)
  • 32 MB of RAM
  • 100 MB hard disk space

Client Requirements

  • Pentium® class Processor - Minimum CPU: 166 MHz
  • Any Microsoft Windows® version currently supported by Microsoft* (Truven Health Analytics developed and tested on Windows 7)
    Note: Truven Health Analytics does not support international versions of Microsoft Windows. You must use an mmddyyyy date format for all dates as well as an English keyboard.
  • Recommends Internet Explorer 9
  • 32 MB of RAM
  • 80 MB hard disk space
  • SVGA display
  • The KINETIDEX System was designed for use with Monitor resolutions set at 600 x 800, 256-color, small fonts settings, but can also be used with 640 x 480 resolution, although scrolling will be required.
  • Access to a printer (color or black & white)

Micromedex®

Browser Requirements

  • Internet access
  • Recommends Internet Explorer 9 or higher
  • Supported: latest versions of Firefox, Chrome, and Safari
  • Cookies must be enabled
  • Javascript support must be enabled

mobileMicromedex®

mobileMicromedex® requires it to run on a supported browser (Safari®) through a mobile device. Device must have an active connection to the Internet*.

Apple® iPod®
iPod touch®
Android Device

*There is no application download. Please check with your carrier to ensure any limits on data streaming through your connection plan.

Micromedex 360 Care Insights

Includes Pharmacy Intervention, Infection Prevention and CareFocus

Windows Server Requirements

  • Windows 2008 server Standard/Enterprise; Window 2012 server
  • Quad Core Xeon class processor
  • 4-16 gigs available physical RAM
  • 3100 GB available hard disk
  • CD/DVD ROM drive

Handheld Requirements

  • iPhone, iPad, or iPod Touch with iOS 7.0 or higher
  • Android OS 4 or higher

Client Requirements

  • Access to the network where program is installed
  • Recommend Internet Explorer 8 or 9; Internet Explorer 11 in compatibility mode
  • Cookies must be enabled
  • Javascript support must be enabled

NeoFax® Internet

Browser Requirements

  • Internet access to the World Wide Web
  • Recommend Internet Explorer 9 or higher and compatibility mode
  • Supported: latest versions of Firefox, Chrome, and Safari
  • Popups must be allowed
  • Cookies must be enabled
  • Javascript support must be enabled

EMR/Pharmacy System Support – Clinical Knowledge Objects (CKO) 7.4: 

Windows Server Requirements

  • Microsoft Windows® 2008 Server
  • 2.8 GHz Intel® Pentium IV class processor
  • 4 GB available physical RAM
  • 20 GB available hard disk
  • CD/DVD ROM drive
  • Firewall or other security mechanism (to limit public access)
  • Internet access (optional)
  • TCP/IP

Client Requirements

  • Windows 7 Professional
  • TCP/IP Enabled
  • Client application integrated with Truven Health Analytics client library


*In the Microsoft Windows® environment, Truven Health Analytics applications are developed and tested to operate within all current versions supported by Microsoft. Certain features and functions within Truven Health applications may not work as intended for users with versions no longer supported by their operating system vendor.

 

QUICK REFERENCE
Trusted Evidence Mobile Support Resource Center

Customer Support

United States and Canada: +1(800) 525-9083, dial 3, then 1 at the voice prompt

United Kingdom: +44 (0) 207 433-4476

International: +1(303) 486-6444

Email Customer Support


Product and Technical Support

United States and Canada: +1(800) 525-9083, dial 3, then 3 at the voice prompt

 

United Kingdom: BT Customers Phone: 0800-89-0011at the prompt enter: +1(800) 642-7723 or C&W Customer Phone: 0500-89-0011at the prompt enter: +1(800) 642-7723

International: +1(303) 486-6444

Email Technical Support